Shipping & Returns

Thank you for shopping with TimeMakerCNC. Please read this policy carefully before placing your order.

Shipping

Custom Engraving Orders

Shipping Your Watch to Us

After placing your engraving order, you will receive instructions on how and where to ship your watch. We strongly recommend using a shipping method with tracking and insurance appropriate for the value of your watch.

Engraving Turnaround

Once we receive your watch, engraving is typically completed within 3–5 business days, plus time for mockup approval.

Watch Accessories (Standard Products)

Processing Time

Orders are processed within 1–2 business days of payment confirmation.

Estimated Delivery

Standard shipping typically takes 7–14 business days to arrive in the United States. International orders may take longer depending on your location and local customs processing.

Tracking

You will receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking information to update.

Return Shipping

Your engraved watch will be returned via tracked shipping. Return shipping cost will be communicated at the time of order.

Shipping Delays

Delivery estimates are not guaranteed. Delays may occur due to carrier issues, customs processing, or other circumstances outside our control. If your order is significantly delayed, please contact us and we'll investigate.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable timeframe, please contact us within 14 days of the expected delivery date. We will work with you to resolve the issue.

Returns & Refunds

Watch Accessories (Standard Products)

Eligibility for Returns

We accept returns on watch accessory items (watch rolls, watch boxes, travel cases, tools, care products) that are:

Returned within 30 days of delivery
In unused, original condition with original packaging
Not damaged by the customer

How to Initiate a Return

Please contact us before sending anything back. We'll provide return instructions and a return address. Items sent back without prior authorization may not be accepted.

Refund Processing

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within 5–7 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Custom Engraving Orders

Non-Refundable After Approval

Custom engraving orders are non-refundable once the engraving is completed and you have approved the mockup. Because each engraving is unique and irreversible, we cannot issue refunds after work has been performed.

Mockup Review

You will always receive a digital mockup before any engraving begins. It is your responsibility to review the mockup carefully and request changes before approving. We will not proceed without your written confirmation.

If We Make an Error

If the finished engraving does not match the approved mockup due to our error, we will correct it at no additional cost.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund at our discretion.

Non-Returnable Items

Custom engraved items (after engraving approval)
Items returned after 30 days
Items that show signs of use or damage by the customer

Questions?

We're always happy to help. Contact us and we'll find a solution.